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client communication skills

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customised training for international business communication

Client Communication Skills

Building and maintaining productive communication with

your clients


To be really effective, we strive to understand your business and your relationship with your clients first, and then we build a course that truly reflects your aims.


Effective client communication skills are essential for anyone dealing with local or international clients whether by telephone, video conferencing or face to face.


Understanding your client’s needs and building trust are crucial to successful relationships. Our course is designed to develop effective core communication skills that build and retain strong, productive client relationships.


Benefits

  1. •Understand and utilise key aspects of verbal and non-verbal communication

  2. •Make effective use of body Language, eye contact and voice

  3. •Develop client empathy, see the clients point of view and develop a client-centred approach to work

  4. •Improve active listening and questioning skills to ensure connection and the ability to act on clients‘ needs

  5. •Increase self awareness as an active communicator and representative of the company


”Very practical training which led to a huge improvement in every single participant.” G. W.-C.

avocets consulting

info@avocetsconsulting.com

UK +44 20 8810 1890

UK +44 78 1820 5522

Germany +49 5137 811 7306